Shipping Policy

At Glowing Gates™, we are committed to providing you with timely and efficient shipping for our products. Below are the details regarding our shipping practices, including processing times, shipping methods, rates, and important considerations.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Delivery Timeframes:

• Standard Shipping: FREE of cost and takes 7-14 working days.
• Express Shipping: $9.95 comes between 4-10 working days.

Shipping Process:

1. Order Processing: Orders are usually shipped within 24-72 hours.
2. Tracking Information: Once your order has shipped, you will receive an email with tracking details. This allows you to monitor the progress of your order until it reaches its destination.
3. Multiple Items Ordered: If you order multiple items in a single order, they may ship from multiple locations based on stock availability. This is done to ensure that you receive your full order as quickly as possible.

Efforts to Expedite Shipping:

1. Dedicated Monitoring Team: We have an outstanding team that monitors the status of in-transit packages on a daily basis. Just send us an email at support@glowinggates.com and we will help you with your query.

Urgent Measures: Our team takes prompt and necessary measures to ensure quicker and safer shipping, even in the face of unexpected delays.

Shipping Destinations

At Glowing Gates™, we currently ship only within the United States. We look forward to expanding our services internationally in the future, but for now, all orders are delivered within the contiguous U.S. 

We are shipping 24/7 from our warehouse to keep up with the demand. Order fast before we sell out!

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at support@glowinggates.com within 7 days of the expected delivery date. We will work closely with USPS to locate your package or send a replacement if necessary.
• Damaged Packages: Should your order arrive damaged, please email us immediately at support@glowinggates.com with photos of the damaged items and packaging. We will promptly arrange for a replacement or a refund.

Address Errors

Please ensure that your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect or outdated addresses, so double-check your information before completing your purchase.

Shipping Delays

While we strive to ensure your order arrives on time, please note that delays can occur due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays. Should any delays arise, we will keep you informed and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding your order, please don't hesitate to contact us at support@glowinggates.com. You can also reach us via the chat button on our website for immediate assistance. This version accurately reflects that free shipping applies only to orders over $50 while maintaining a clear and customer-friendly format. Let me know if you need any further adjustments!